privacy policy

Our privacy policy sets out how Websquare uses and protects all personal information that you furnish us with when you use our site. We are committed to making sure that your privacy is absolutely protected. If you are asked to provide personal information which identifies you as an individual when using our website, then you can can rest assured that we would only ever use it in accordance with a full privacy statement.

Websquare may edit or make amends to this policy at any time and this would be done by our web team updating the information shared on this page. You should check this page every now and again to make sure that you are fine and up to date with any such future changes.

What info we collect

If you consent to us collecting your personal information then we may process the following data about you:

  • Your full name
  • Your full contact information including email address and postcode
  • Some demographic information such as age, preferences and interests
  • Any other information relevant to consumer surveys and/or promotions

You may give us personal information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you may provide to us when you register to use our site, subscribe to our services, search our site, participate in any discussion boards or other social media functions on our site, enter a competition, promotion or survey, and when you report a problem with our site.

What we do with with the info we collate?

We normally require certain information so we can get a better understanding of your requirements as a consumer and to provide you with a higher quality service, and other reasons, including:

  • Online data tracking.
  • Our products and services can often be improved by using your information.
  • If we feel you may benefit from a promotional offer or other special offers that we promote from time to time, we may use your contact you by email or other personal contact details to inform you about such offers. We collect data for marketing purposes at the time of collection via an opt-in check box or with prior permission.
  • We may also, from time to time, get in touch with you to conduct industry and market research. We may contact you by email, phone, fax or mail. We may use this information to customise the website according to your preferences and/or interests.

Opting-Out of E-Mail Marketing Communications

You may always opt-out of receiving future e-mail marketing messages from Websquare. We provide you with the opportunity to opt-out of such communications from us by clicking the “unsubscribe” link at the bottom of each marketing e-mail. 

Security

We are 100% committed to making sure that your contact and other personal details are always kept secure. To prevent any unwanted hacking or unauthorised access to your information, we have various ways, including managerial, physical and electronic safety procedures in order to safeguard and prevent any potential security breaches over the internet.

Right To Delete

The data we collate is subject to the right to obtain from the controller to the erasure of personal data concerning him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies:

  • The personal data we collate is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
  • The data is withdrawn with consent on which the processing is based according to the marketing communications that are no longer neccessary.
  • The personal data have been unlawfully processed.
  • The personal data have to be erased for compliance with a legal obligation to which the controller is subject.

Right To Object

The data subject shall have the right to object, on grounds relating to his or her particular situation, at any time to processing of personal data concerning him or her. The controller shall no longer process the personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject or for the establishment, exercise or defence of legal claims.

  • Where personal data are processed for direct marketing purposes, the data subject shall have the right to object at any time to processing of personal data concerning him or her for such marketing, which includes profiling to the extent that it is related to such direct marketing.
  • Where the data subject objects to processing for direct marketing purposes, the personal data shall no longer be processed for such purposes.
  • The personal data have been unlawfully processed.
  • Where personal data are processed for scientific or historical research purposes or statistical purposes, the data subject, on grounds relating to his or her particular situation, shall have the right to object to processing of personal data concerning him or her, unless the processing is necessary for the performance of a task carried out for reasons of public interest.

Cookies Policy

A cookie is a file which asks for permission to be located on the hard drive of a laptop or desktop PC. Once it has permission, the file is then downloaded and the cookie helps monitor the internet visits and informs you whenever you click on a particular site. Cookies allow certain web applications to respond to you as an individual. The web application can tailor its operations to your particular likes, dislikes and needs by collecting and memorising information about your exact and individual preferences.

We use various visitor log cookies to work out exactly which pages you are using. This helps us analyse data about web visitors and continue to improve the site in order to tailor it to each of our customers individual needs. We only use the information for statistical purposes but then this info is permanently removed from the files.

Cookies help us provide a better website for you, by enabling us to monitor which pages you find most useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you wish to share with us. You can choose to either accept or decline cookies. Many web browsers automatically accept all cookies, but you can usually fix your browser setting to refuse cookies if you wish or prefer. This may, however, prevent you from taking advantage of all the websites features.

Information you may pass to third-parties outside our control

On some of the pages on our site you will see ‘social buttons’. These enable you to share or bookmark pages on our site. These may include buttons for: Facebook, Twitter, Instagram, Youtube or other social features.

In order for us to implement these buttons on our site and connect them to the relevant social networks and external sites, there are scripts that are executed from domains owned by third-parties that are outside of our control. Therefore, once you have clicked through to these links and leave our website, you should please note that we do not have control over any other website. We accept no responsibility for the security measures or privacy of any information which you share whilst visiting such sites and these sites are not governed by our privacy statement or policy. You should use extreme caution and look at the privacy policy and statements used by the website in question. 

We recommend that you check the respective policies of each of these sites to see how exactly they use your personal information and to find out how to opt out, or delete, such personal information.

How we control personal information

You might choose to restrict any collection of, or use of, your personal info in the following ways:

  • when you are asked to complete a form on the website, always keep a look out for the box that you can tick to indicate that you might not want any of the information to be used by anybody for any direct marketing or promotional purposes
  • if you have previously already agreed to us using your personal information for promotional offers, you can change your mind at any time. Simply write to us or email us at [email protected]

We promise to never sell, lease or give out your personal information to any third party unless, of course, we have your prior permission or are required legally to do so. We may use your personal details to send you promotional offers about third parties which we think you might find helpful if you tell us that you wish for this to happen.

You may at any time request details of any personal information which we hold on you under the General Data Protection Regulation. If you would like the information we hold on you please contact us in writing: Websquare, Carlisle Business Centre, Carlisle Road, Bradford, West Yorkshire, BD8 8BD.

If you feel that any information we are keeping on you is wrong or not complete, feel free to email us or write to us ASAP, at the address above. We will promptly fix any information found to be incomplete or inaccurate.

Google Analytics Cookie Usage on our Website

This website uses Google Analytics to help analyse how users use the site. Google Analytics is a simple and easy-to-use tool that helps site masters to measure how various users interact with onsite content. As a user navigates between different web pages, Google Analytics offers webmasters JavaScript tags (or libraries) to keep a record of all information about the page a user has been on, for example the URL of a page. The Google Analytics JavaScript libraries use HTTP Cookies to “record” what a user has done on some previous pages / interactions with the site.
Important: Google Analytics does not collect any personal information about your website visitors. Read the Google Analytics privacy document for further details.

gtag.js and analytics.js – cookie usage

The analytics.js library is a JavaScript library for measuring how users interact with our website. As a part of Universal Analytics it uses first-party cookies to:

  • Distinguish unique users
  • Throttle the request rate

By default, this library sets cookies on the top level domain (TLD), excluding the leading dot, and sets the cookie path to the root level (/).

Note: The analytics.js library does not require setting cookies to transmit data to Google Analytics.

This library sets the following cookies:

Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gid24 hoursUse to count unique visitors per day.
_gat1 minuteUsed to throttle request rate.
_gac_90 daysContains campaign related information for the user.

Read the Security and privacy in Universal Analytics document for more information about Universal Analytics.

Marketing

If you opt-in to receive information about us then, depending on what personal information we hold about you, we may decide to contact you via:

  • E-mail;
  • SMS;
  • Telephone or
  • Post.

You may opt-in to receive general information about Websquare or we may ask you to opt-in on a case by case basis.

We will do our best to let you know what method or methods of communication we will use. Don’t forget, you can always opt-out from receiving communications from us after you have opted-in or you can tell us that you only want to receive communications in a particular manner, or about a particular element of the company or the services that we offer. Depending on the type of campaign we might give you the ability to select how you would like to be contacted but this might not always be possible due to technical issues.

If you opt-in to receive communication then we may need to pass your personal information to select third parties who are responsible for facilitating communication with you on our behalf. For example, we may need to pass some of your personal details if you wish to be contacted via Email or SMS because we need to partner with a third party business to provide us with this ability.

At present we emails being sent via Campaign Monitor, which is our email marketing platform where we send out our campaigns. If this were to change, we would update our Privacy Policy. If you hear from an organisation about Websquare, it may well be that we are using that service on a one-off basis – in which case, we will let you know. If you are unsure then please get in touch with us.

The purpose of opting into receiving communications from us is to help us better understand you, engage with you, share details about the services we can offer, and to assist us in providing the types of communications that you wish to receive from us. We will not knowingly sell your personal information for marketing purposes or pass your personal information to third parties.

If you are receiving communications from us in error or you have opted-out then please get in touch with us and we apologise for any inconvenience caused.

How long we hold onto your personal information

Depending on how you engage with us it may be necessary for us to store your personal information for shorter or longer periods of time. Either way, we will only store your personal information for a legitimate and lawful reason. Please remember that this Privacy Policy only applies to how we may collect, store, use, and retain your personal information when you visit our site. If you become a client of Websquare, then you will be bound by the terms of additional policies that specifically relate to how we may use your personal information.

Changes to our Privacy Policy

We may need to change this Privacy Policy if it’s necessary for legal reasons or to reflect changes to our site and services. In any case, the provisions of this Privacy Policy may be changed without prejudice to your rights. When we change our Privacy Policy we will make the updated Privacy Policy available on our site.

Once we change our Privacy Policy, it will become legally binding on you 30 days after we post it on our site. During that period you’re welcome to contact us if you have questions about the changes.

If you don’t agree with our changes to the Privacy Policy (regardless of whether you get in touch with us) then unfortunately we may need to restrict or limit your use of the parts of our site that require your personal information in order for us to deliver our services to you. We’re sorry we have to say that, but we hope you’ll appreciate that in order for certain parts of our site to work properly and in order for us to identify you in connection with our services we need to have everyone using our site and our services under the same rules instead of different people having different rules – that’s why we encourage you to get in touch with us if you have queries.

Contact Us

This Privacy Policy was prepared with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of how cookies may be used to collect and/or process your personal information. However, we are happy to provide additional information or explanation needed.

If you have any questions, comments or requests regarding our Privacy Policy then please do not hesitate to get in touch with us. To make things easier for both of us we would appreciate it if your queries were addressed to:

Data Privacy Manager
Websquare
Carlisle Business Centre
Bradford
West Yorkshire
BD8 8BD
or
[email protected]
or
Telephone: +44 (0)1274 223 291